Two independent regulatory bodies have rated Woodlands Neurological Rehabilitation Centrein York as Good and Good to Excellent in their latest inspections of the service.
The Care Quality Commission (CQC) found Woodlands to be safe, effective, caring, responsive and well-led following an unannounced inspection in March 2016.
A family member quoted in the CQC report said: “I feel the staff are friendly, helpful and caring. My relative is treated as a human being here and staff give them respect and honour their wishes.” The report continues: “All the responses we received were positive about the service. Comments included, ‘All the staff are lovely’ and, ‘I feel safe here.’ One person told us, ‘The staff are caring and helpful’ and three visitors said, ‘The staff have been polite, helpful and respectful.’ All of the staff who we interviewed reported that their colleagues were caring and compassionate.”
In addition, brain injury charity Headway UK inspected the service in March as part of their Approved Provider Scheme, finding that “Woodlands continues to fulfil all the standards required by Headway, rating within the range good to excellent across all domains.” Headway will continue to recommend Woodlands as a specialist provider for individuals with brain injury.
Registered Manager, Karen Auker said, “I’m delighted to announce that the CQC has rated Woodlands Neurological Rehabilitation Centre Good in all areas under their inspection regime. The entire team work hard every day to provide excellent care and rehabilitation for individuals with very complex neurological conditions. I’m proud of the developments we have made over the last year which have contributed to this fantastic outcome.”
Read the full CQC report into Woodlands on the CQC website.