The Laurels in Lincoln rated Outstanding by the CQC

We are delighted to announce that our neurological rehabilitation centre in Lincoln has been rated ‘Outstanding’ by the Care Quality Commission (CQC), placing it in the top 1% of healthcare services in the UK.

The Laurels, which opened in 2014, provides specialist community-based transitional rehabilitation in north-east Lincoln. It supports adults with neurological conditions resulting from injury, illness or disease. The service offers accommodation for 12 residents and is a Headway Approved Provider.

Inspectors praised the service for its calm and caring atmosphere, its strong, values-led leadership and the creative and individualised approach to support displayed by the registered manager and staff, which provided clear therapeutic benefits for residents. The CQC also highlighted how residents were actively involved in the preparation and on-going review of their personal care plan and supported to make decisions about how they wanted to be supported.

Sue Houston, Registered Home Manager, commented:

“We work hard to put our residents at the heart of life here at the Laurels and to create a friendly, welcoming environment, so I’m enormously proud to see that recognised through this inspection.

“Great credit must go to our fantastic team, including care, therapy, governance and support staff, who enable our residents to achieve positive outcomes. Without their diligence and genuinely caring approach this would not have been achieved.”

As part of the inspection, a number of residents, staff and relatives were spoken to and encouraged to provide feedback on the support they received.

Richard McKenzie, Christchurch Group Chief Operations Officer, added:

“I am delighted that the Laurels has been awarded ‘Outstanding’ status. We are proud to deliver life-changing, evidence-based outcomes for adults with neurological conditions. To have a service recognised as being in the top 1% of regulated healthcare services in the UK is an incredible achievement.

“As an organisation, Christchurch Group can only benefit from this recognition. We will learn from it and continue to improve across our services as we strive to lead the way in our specialist field of work.”

To read the full report click here: http://www.cqc.org.uk/location/1-1488650227

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