The Care Quality Commission (CQC) has found Orchard House Neurological Rehabilitation Centre to be safe, caring, responsive and well-led following an inspection in July 2016. In their latest inspection of the service, the CQC rated Orchard House Good in all indicators.
Alex Costa, Registered Manager at Orchard House said,
“The centre has made incredible progress over the last year and I am extremely proud of my team. It took a lot of hard work and dedication to take the centre from “requires improvement” to “good” in all indicators in just 12 months. I am really happy that CQC was able to recognise that – and most importantly – that our clients are receiving a high quality service, which is our priority.”
The CQC report
praised Orchard House and highlighted comments from residents, friends and family and staff. The report includes:
“A relative told us “Staff are knowledgeable. [Relative] has made amazing progress”. A relative said there was a “Personal approach to care” and “Everyone’s kind and understanding, they’re like friends. There’s no restrictions to visit, I just turn up”. Staff told us they enjoyed working at the home – one said “I love working here. I would be happy if my mum was here.”
The report also highlighted how staff at Orchard House go the extra mile for residents – such as arranging a special Valentine’s Day meal for a couple separated for the first time while the husband was admitted for rehabilitation. When the resident’s wife arrived for a visit, she found the manager’s office had been set up as a private dining area for the couple to enjoy a romantic meal.
Congratulations to the team at Orchard House.